Understanding Broker Compensation: PEPM Payments

Getting paid on time is important for every broker. This article explains how your PEPM (per enrolled employee per month) compensation is calculated, when to expect payment, and how to access your payment records.

What is PEPM compensation? 

For every employee actively enrolled in ICHRA through a client you manage, StretchDollar remits $25/employee/month directly to your agency. This is separate from any health insurance commission you may earn as broker of record — those are paid by the carrier, not StretchDollar.

When are payments processed? 

PEPM compensation is remitted on a quarterly cycle — four times per year, after each quarter closes.

Payments are typically deposited within 2-5 business days of the quarter closing. 

How will I receive my payment?

Payments are sent to the bank account connected to your organization's profile via Stripe. Make sure your banking details are current before each quarter ends to avoid delays.

What documentation will I receive?

You'll receive an invoice with every payment showing:

• Agent Name
• Client name
• Number of enrolled employees for that period
• PEPM rate ($25/employee/month)
• Total amount remitted

Invoices are emailed automatically and available to view and download in your portal at any time.

What if my payment amount looks different than expected? 

PEPM compensation is based on actively enrolled employees for that quarter. If the amount seems off, verify that your clients are marked as active and that employees have completed enrollment in your pipeline view. If something still doesn't add up, contact us through the portal.

Before each quarter ends, confirm:

• Your bank account details are connected and accurate
• Your registered email address is active.

If you have questions about your payment or invoice, please contact our support team through the portal.