Reimbursement Statuses Explained (For Agents)
For agents: Don’t confuse these with quote/pipeline statuses (Draft Quote, Onboarded, etc. — see What do the different statuses mean?). This article is only about reimbursement statuses employees and Admins see after a client is live.
There are two layers: the Auto-Reimbursement setup, and each individual monthly / one-time payment.
Auto-Reimbursement setup status
| Status shown | What it means |
| Pending Review | Submitted; waiting on Admin approval. Monthly runs won’t process until approved. |
| Active | Admin approved. Eligible monthly reimbursements can run automatically. |
| Rejected | Admin declined the setup. No recurring payments from this config. |
| Paused | Temporarily not running. |
| Canceled | Stopped (for example, employment ended or replaced by a new setup). |
| Expired | Config end date passed; no longer active for future months. |
Each payment (one-time or monthly run)
- Pending: created / awaiting processing or transfer completion. Common before the payment settles.
- Processed: transfer initiated/completed successfully on StretchDollar’s side.
- Rejected: Admin declined that request (reason is stored — see Why a Reimbursement Gets Declined).
- Canceled: stopped before payment completed.
There is no customer-facing “Failed” status for ACH return codes. If money didn’t land but status still looks Pending/Processed, treat it as a bank-transfer investigation — see What happens if a client's bank transfer fails or bounces?
An employee can have an Active AR setup while this month’s payment still shows Pending — that’s often normal until the ~25th cycle runs and ACH settles. If Pending persists well past the expected date, escalate to support@stretchdollar.com.